Privacy Policy
We are committed to protecting your personal data and to explaining how the personal data we collect on the website or when you visit us, is stored and used; why it is stored and how you can request access to the personal data we hold.
If you have any questions regarding this policy, please email them to hello@marbellabodycontouring.com
If the policy changes we will post the new policy on our website so please ensure whenever you provide personal data you do read the applicable Privacy Policy.
Marbella Body Contouring SL is the ‘data controller’.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
In order to ensure our treatments are suitable for you we collect and process personal information about you. This personal data comprises:
Past or current relevant medical conditions;
Your age, gender, address, telephone number, whatsapp contact and email address
Information about the treatment that we have provided or propose to provide and its cost
Notes of conversations/incidents that might occur for which a record needs to be kept
Records of consent to treatment
Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, and other communication data.
Information that you provide by filling in forms on our website, such as when you registered for information.
Bank details for the processing of payments.
whatsoever as we have no control over them.
WHY DO WE HOLD INFORMATION ABOUT YOU?
We need to keep comprehensive and accurate personal data in order to:
provide you with the treatments requested and for our internal record keeping.
send treatment information to clients, to be able to update customers regarding their treatment/.
to improve our treatments and services.
Where you have consented to us doing so, sending you information, new treatments, new products, promotions, newsletters, and other available resources through WhapsApp, emails, SMS or other communications you shared with us, or sending you through customised online ads (which you can opt out of at any time at sending an email to data@marbellabodycontouring.com).
If you are already our customer, we will only contact you electronically about services previously provided to you. If you are a new customer, you will only be contacted if you agree to it.
In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section, you can let us know at any time by contacting us at data@marbellabodycontouring.com, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible services to you.
In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the services we can provide you if you don’t provide your personal data in these cases.
PROCESSING OF YOUR DATA
We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
You have given consent to the processing of your personal data for one or more specific purposes;
Processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
Processing is necessary for compliance with a legal obligation to which we are subject;
Processing is necessary to protect the vital interests of you or of another natural person;
Processing is necessary for the performance of a task carried out, in the public interest or in the exercise of official authority vested in the controller; and/or
Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our booking system, review sites and credit card payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.
DISCLOSURE OF INFORMATION
In very limited circumstances or when required by law or a court order, personal data may have to be disclosed to a third party not connected with your treatment. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.
HOW WE WILL SHARE YOUR DATA
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
We may disclose your information to third parties if:
– We are under a duty to disclose or share your personal data in order to comply with any legal obligation.
– In order to apply or enforce our contracts with you.
– To protect our rights, property, or our safety and/or the safety of our clients, or others.
We may also disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.
We use trusted third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in compliance with all relevant the data protection laws and any other appropriate confidentiality and security measures.
We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information- please read their privacy policies:
Google -https://www.gstatic.com/policies/privacy/pdf/20240916/pe84lsmf/google_privacy_policy_en_eu.pdf
Facebook - https://www.facebook.com/privacy/policy/
FINANCIAL INFORMATION
In relation to any financial information submitted to Marbella Body Contouring SL, we do not store or share any financial information with 3rd party companies and have safeguarding steps in place to maintain and protect customer financial information.
RETAINING INFORMATION
We will retain your data whilst you remain a customer and for 6 years thereafter.
REGULAR COMMUNICATION
If you’ve used a contact form, email, whatsapp or Facebook, Instagram or any other communication channels to make an enquiry, then we’ll respond and if there is further dialogue between us then we’ll continue communications on the basis that we’re doing so at your invitation, and that you can withdraw that invitation at any time.
USE OF WEBSITE COOKIES
We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.
Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
THIRD PARTY LINKS
You will find links to third party websites on our website, including but not limited to Ciniko booking system. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies
SECURITY OF INFORMATION
Personal data about you is held in our computer system which is password protected. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information routinely.
BREACH NOTIFICATION
If our website or computer system experience a data breach of any kind, the breach will be communicated to you. We will constantly assess and monitor the security of our website and computer system. We will also comply with our duty to notify the relevant authorities, where appropriate.
ONLINE ADVERTISING
We use third-party advertising services like Facebook, Google’s ad services, and other ad networks and ad servers to deliver advertising about our Services on other websites and applications you use. The ads may be based on things we know about you, like your Usage Data about our website, and things that these ad service providers know about you based on their tracking data. The ads can be based on your recent activity or activity over time and across other sites and services, and may be tailored to your interests.
Depending on the types of advertising services we use, they may place cookies or other tracking technologies on your computer, phone, or other device to collect data about your use of our Services, and may access those tracking technologies in order to serve these tailored advertisements to you. To help deliver tailored advertising, we may provide these service providers with a hashed, anonymized version of your email address (in a non-human-readable form) and content that you share publicly on the services.
ACCESS
You can ask us not to use your data for marketing. You can do this by indicating your preferences on our forms, or by contacting us at any time at data@marbellabodycontouring.com
Under the GDPR, you have the right to:
request access to, deletion of or correction of, your personal data held by us at no cost to you;
request that your personal data be transferred to another person (data portability);
be informed of what data processing is taking place;
restrict processing;
to object to processing of your personal data; and
complain to us.
To enforce any of the foregoing rights or if you have any other questions about our site or this privacy notice, please email us at data@marbellabodycontouring.com
We will provide a copy of your record within 30 days of receipt of the request.
IF YOU DO NOT AGREE
If you do not wish personal data that we hold about you to be disclosed or used in the way that is described in this privacy notice, please discuss the matter with us. You have the right to object, but this may affect our ability to provide you with the services we offer.
FURTHER DETAILS, QUESTIONS, OR COMPLAINTS
We hope we have provided you with plenty of information about the processing of your personal data that we undertake and the rights you have over it, however, if you have any additional questions or would like more details about any of the points listed above, please contact data@marbellabodycontouring.com
LODGING A COMPLAINT
If you are not happy with this notice, believe we have processed your data in an unfair or unjust way or are non-compliant with the relevant data protection laws and you wish to raise a complaint, please contact us and we will carefully consider your complaint and respond to you.
CHANGES
If we change our privacy notice, we will post the changes on this page. If we decide to, we may also email you.